There’s no charge for asking if we can help. Whatever your problem, our 3 decades of working on all aspects of the internet put us in a strong position to solve problems others can’t.

Explain what’s causing you concern and we’ll give a yes or no answer as to whether we think we can help.  There are occasions when we can’t help, in that case we’ll suggest what else you might try if we can, that too is at no charge.

We usually can help and if you then ask us to address your need and we’ll quote a price.

It may be as simple as explaining a bit of the technology you need clarifying or giving an impartial opinion if you think someone is “pulling the wool over your eyes” to get you to spend unnecessarily.

Are your website visitors seeing scary security notifications? Even if you have a SSL security certificate it may not be properly configured or there can be other causes which are harder to spot. It’s OK, we’ve seen those problems before and fixed them.

If you have a news or events page you need to keep adding updates. The picture shows a site that had been updated a couple of times when it was quite new, the neglected for several years.  Many web sites I’ve seen just have a single news item “Welcome to our new website” years after the site was launched. If you have a news  page either keep it up to date and deliver news your visitors  will value or  delete the page. I very nearly attended an event “advertised” on a website as being “next Thursday at 7:00 pm” but no date was shown. I checked, the event was 2 years ago!

I understand the problem, you find the technical aspects of the update a bit tricky.  We can do those tasks for you.  What we can’t do is to create the content, only you know when your next quiz night will be.

We can advise on choice of name then purchase and configure it to direct traffic to your web site and to route emails as appropriate. We can take over management of an existing name and provide no-hassle expert ongoing support and maintenance. 

Choosing a web hosting service is a minefield. With little IT knowledge you need to make an important technical decision about which service to use. Prices range from free to £thousands a year. There are reasons for that. Free or cheap services come with strings and/or limited capabilities.  I’d not expect a small business like a pub to be paying as much as £200 a year or as little as £50 a year.    And then there are the add-ons: You need an SSL security certificate, that’s an extra £50p.a. (ours are free).
With our hosting the price you pay includes everything you need, any future increases are no greater than inflation or because you have requested some changes.

If you are paying too much or service levels are poor, we can probably offer a better deal. Don’t worry about moving the site, we can usually do that too.

When we quote a timescale and price we stick to both.  If you change your mind about the requirements then we may need to revisit the costs – yes you can request that extra feature but it will cost a bit more.
Who do you trust to have login credentials to work on your web site? Do you want to run the risk of using someone with sloppy security? The risk of inadvertently transferring a virus from their PC to your website? Or leaking your password so the website gets defaced? Our MD spent decades working for a global Banking corporation on their IT systems and websites, security was the utmost priority.  That matters. 

Built your own website and hit a problem? Don’t worry, we can probably sort it out and it won’t “break the bank”.  No harm in asking…

Broken web site? It’s not uncommon to come across websites that display error messages and warnings or simply fail to function properly. Many of these issues can be easily resolved, but it takes expertise to do so. Even if you possess the necessary skills, time might be a constraint.  Website Rescue specialise in resolving problems that have stumped others, often in a matter of minutes.

Routine updates cost less! Suppose you like to replace your menu every month for example, when we’ve done it once, doing the same again is easier so we charge a bit less!  The more use you make of our service the less we charge for each instance.  Just drop us an email with the changes you need and it will be done, often same day and maybe even outside normal office hours.

We can’t deliver that, nobody can.  That doesn’t stop people emailing you with exactly that proposal. They will offer to fix problems you didn’t know your website had.  That’s because they’re wrong but they hope you don’t know that.  It’s spam, delete it. Our free advice for improving your visibility on Google is to follow Google’s advice to webmasters.  Getting everything right is near impossible and even for a small web site it can take days of technical effort, you can’t afford the time and you can’t afford the fees a competent expert will quote. There are simple things most businesses can do to improve, not necessarily their Google ranking, but something more important – their profits. Website improvements are one of the ways to achieve that.

“One-stop-shop” web services like Wix or SquareSpace sound attractive, they take all the decisions for you and deliver their standard service. In theory you can make your own updates and everything is supposed to be simple.    If you don’t like their services, moving elsewhere is intentionally difficult. They are keen to sell various “optional extras”.  Disregard promotional offers, their high renewal prices more than pay for any initial discount.

Already got one of those web sites but struggling to make changes? We can probably help.

We can all make mistakes with spelling and grammar. We can forgive the occasional typo, but a website filled with glaring errors reflects poorly on the business.
Perhaps some of the faults lie with the web designer, but the owner ultimately takes responsibility.
Whether we like it or not, people are judging us based on the content of our website.

Many web design companies outsource portions, if not all, of their work to countries with significantly lower pay rates, often resulting in poor English language skills. These same individuals are the ones we typically interact with when we contact a help desk.
So the question arises, can you identify and correct these mistakes?

Maybe you weren’t an exceptional English student, or perhaps you struggle with the update mechanisms.
We can’t claim to be entirely free of typos, but we make a genuine effort, as updates are our specialty.
We’re not perfect, and you may find errors on this site, but whenever we notice something amiss, we promptly fix it.

Not sure if an email or phone call is a scam?  As a strong believer in the benefits the internet can deliver, the fraudsters devaluing it with scams and spam make me angry.

The simplest guidance is that if you are suspicious you are right to be.  90% of scams are readily identifiable as such. The other 10% are scams too, just a bit less obvious! More

Any client of ours, past or present, is always welcome to ask our advice on web and internet topics, no charge.